Pokemon TCG: Chilling Reign Shadow Rider Calyrex Elite Trainer Box

Returns
Our returns policy is applied from the day in which the customer physically receives the product (not since the day of purchase) and lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards
- Opened items that cannot be resealed

To complete your return, contact us and we will walk you through the process.

There are certain situations where only partial refunds are granted (if applicable)
- Minimal Damage to packaging
- Opened items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zingaentertainment.co

Damaged items 

If you purchase an item that was listed as damaged you are not entitled to a refund. However, if your item was described as new and arrived damaged you are entitled to a return or exchange (subject to availability) 

Exchanges 
We only replace items if they are defective, damaged or we sent you the wrong item. If you need to exchange an item, send us an email at support@zingaentertainment.com and send your item to: Unit 2, Millbrook Road, West float industrial estate, Wallasey, CH41 1FL, United Kingdom

If your item is no longer in stock a full refund can be provided.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: unit 2 millbrook road, west float industrial estate, Wallasey, CH41 1FL, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item, tracking is recommended as, if your return does not arrive back to us we cannot offer you a refund or return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the reason for your exchange was our fault then we will cover the shipping costs when the refund is sent.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and this will not be our responsibility.