Shipping Information
Mint Condition Right to Your Door!
Making sure your items arrive quickly and safely is our #1 priority. This is why we take all necessary steps to ensure a safe transit so your items arrive in mint condition.
We double bubble wrap all items for a compact fit so your items will not move around in the box. If necessary we also add loose fill around the sides of the box for extra stability. When packaging large orders will will double box your items to avoid damage in transit.
Additionally, we offer 4" premium 0.55mm POP! Protectors at checkout for only £0.99
Shipping Costs
We offer a range of shipping methods to best suit your needs. From Standard shipping to next day delivery, we can ship your orders however you prefer! The courier we currently use is Royal Mail. Shipping rates are calculated at checkout, depending on the weight of your item(s) standard shipping typically cost £3.49
Pre-Orders
Have the latest releases shipped to you on the same day we get them in stock! When you Pre-Order with us you will have 2 options:
- Full-Payment: Pay the full amount up front and we'll notify you once your order has been dispatched.
- Partial-Payment: Pay 10% + Postage now and we'll send you an invoice to complete your purchase once the items are ready to ship. This means no surprise payments and we will reserve your order for 7 days if you can't pay right away.
Don't just take our word for it
Our customer reviews speak for themselves, we have over 500 positive reviews from collectors just like you, take a look at our 'Mail Call' story highlight on Instagram or our Trustpilot profile which showcases a ton of our happy customers!
Special Requests
If you have any special requests in terms of packaging or shipping please feel free to ask. We will always try our best to support and assist our customers as best as we can.
Contact us via email: support@zingaentertainment.com
DM us on Instagram: @zingaentertainment
DM us on Twitter: @Zinga_UK
Orders
For more information on your orders go to My Account > My Orders then click on the order # you would like to view. Here, you will find the fulfilment status, payment status and tracking number for your order.
If you do not have an account you can sign up with the email address you used to place your order and all your past orders will be displayed.
If this did not help please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST)
If your order has not already been dispatched we may be able to modify your order. Please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST)
If you need to return an item please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST).
Please note: We do not accept returns for the following:
- If you have already taken the item out of its original packaging
- If 30 days have passed from the time of purchase
- If you purchased an item that has a ‘Mystery’ element e.g. Mystery Box
This is not an exhaustive list of our returns policy. For more information click here
If your order has not already been dispatched we may be able to modify your shipping address. Please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST)
To find the tracking number for your order go to My Account > My Orders and click the order number # to view the tracking details. You will also find the tracking number on your order dispatched email.
Please note: If you selected Royal Mail second class postage at checkout the tracking number will only update once an attempt to deliver the item has been made.
Our warehouse operates from Monday - Friday (9am - 4pm BST) Orders placed by 3pm will be dispatched on the same day.
If you ordered a pre-order item then we will not be able to dispatch your order until the item is delivered at our warehouse from the manufacturer. You can view the estimated release date for your item on the product page.
Please note: These dates are only estimates and may change at any point. We have no control over changes to the release dates provided by the manufacturer.
If you ordered both in stock and pre-order items then your order will be held back until all items can be shipped together.
Pre-Orders
The estimated release date for pre-order items can be found on the product page. We will also provide updates via email at the end of the month if there are any delays.
If you have pre-ordered multiple items your order will not be dispatched until all items are readily available.
Shipping
International Shipping
International Shipping
Brexit Update
We're still shipping worldwide from the UK as normal, however please note that due to brexit customs & Duties fees are possible.
Any customs fees are the responsibility of the customer and will not be reimbursed by Zinga Entertainment. Please check with your local mail service for information on what fees you may incur.
Didn't find what you was looking for?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
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