For more information on your orders go to My Account > My Orders then click on the order # you would like to view. Here, you will find the fulfilment status, payment status and tracking number for your order.
If you do not have an account you can sign up with the email address you used to place your order and all your past orders will be displayed.
If this did not help please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST)
If you need to return an item please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST).
Please note: We do not accept returns for the following:
- If you have already taken the item out of its original packaging
- If 30 days have passed from the time of purchase
- If you purchased an item that has a ‘Mystery’ element e.g. Mystery Box
This is not an exhaustive list of our returns policy. For more information click here
If your order has not already been dispatched we may be able to modify your shipping address. Please click here and complete the contact form. We aim to respond within 24 hours Monday - Friday (9am - 5pm BST)
To find the tracking number for your order go to My Account > My Orders and click the order number # to view the tracking details. You will also find the tracking number on your order dispatched email.
Please note: If you selected Royal Mail second class postage at checkout the tracking number will only update once an attempt to deliver the item has been made.
Our warehouse operates from Monday - Friday (9am - 4pm BST) Orders placed by 3pm will be dispatched on the same day.
If you ordered a pre-order item then we will not be able to dispatch your order until the item is delivered at our warehouse from the manufacturer. You can view the estimated release date for your item on the product page.
Please note: These dates are only estimates and may change at any point. We have no control over changes to the release dates provided by the manufacturer.
If you ordered both in stock and pre-order items then your order will be held back until all items can be shipped together.
The estimated release date for pre-order items can be found on the product page. We will also provide updates via email at the end of the month if there are any delays.
If you have pre-ordered multiple items your order will not be dispatched until all items are readily available.
We're still shipping worldwide from the UK as normal, however please note that due to brexit customs & Duties fees are possible.
Any customs fees are the responsibility of the customer and will not be reimbursed by Zinga Entertainment. Please check with your local mail service for information on what fees you may incur.
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